Systems (Network) Engineer 2

Remote

Full Time

Mid Level

Position: Systems (Network) Engineer 2
Department: Hosting Services (Platform)
Reports to: Manager of Hosting Technology
Type: Full-time / Work-from-home
Compensation: $100,000 - $120,000
Open through: January 13, 2025

About Tessitura
Tessitura is a nonprofit tech company serving over 800 arts organizations and cultural attractions in ten countries. The Tessitura CRM application brings ticketing & admissions functionality together with fundraising, membership, marketing, education, front of house, business intelligence, and real-time web and mobile transactions.

The Tessitura community includes cultural institutions such as museums, performing arts centers, theatres, orchestras, dance companies, festivals, opera companies, zoos, aquariums, gardens, science centers, and more. A global staff provides 24/7 support and offers guidance to streamline operations, grow revenue, and build lifelong customer engagement.

Job Summary
The Hosting Services (Platform) team maintains Tessitura Network's mission critical hosting environments for 600+ organizations world-wide. Under the direction of the Manager of Hosting Technology, the Systems (Network) Engineer participates in technology transformation projects and day-to-day maintenance of services and infrastructure, working closely with Hosting/Platform, InfoSec, Software Engineering, and Quality Assurance teams to design, build and deploy cloud infrastructure and application services. The Systems (Network) Engineer will primarily support the networking and firewall services within the Hosting environment and will serve as an escalation resource for Systems Administrators.

The ideal candidate will demonstrate extensive technical knowledge in network engineering along with experience administering firewalls, Amazon Web Services, Linux, and Windows Server environments. They will have experience working in a 24/7/365 environment and supporting a highly available database-backed application and will operate from an automation-first mindset.

Specific Responsibilities

Act as Service Lead for networking and firewalls.
Own assigned services and service level objectives, including the design and architecture, implementation, and ongoing operation of specifically named technologies.
Lead the troubleshooting and resolution of complex network issues to ensure maximum uptime and performance.
Contribute to and maintain Infrastructure as Code repositories and other workload automations.
Analyze and troubleshot network performance, usage, traffic flows, and access.
Participate in design and build projects and continuous improvement efforts to ensure resiliency and scalability of platform environments.
Work with SRE team to develop and implement observability and monitoring for network and firewall services.
Create, update, and audit documentation as required.
Engage and escalate to vendors for service restoration.
Follow defined processes for incident and change management.
Participate in a rotating on-call schedule (approximately two nights per month and one weekend every other month).
Travel two to three times per year for meetups and conferences as needed.

Required Skills and Expertise

5+ years' experience with networking and enterprise-scale cloud infrastructure.
3+ years' experience managing and configuring Palo Alto next-gen firewall.s
Expertise in protocols and services including TCP/IP, BGP, DNS, and NAT.
Production experience in Amazon Web Services, including VPCs and subnets, Gateway Load Balancers, Route35, compute, and storage.
Working knowledge of Linux, Microsoft Windows Server, and other solutions as necessary to fulfill job responsibilities.
Solid understanding of IT compliance, information security, and risk management.
Clear and concise oral and written communication to all levels of the organization.
Management and delivery of tasks for multiple concurrent projects.
Working independently and as a team member in a high-performance, always-available environment.
Effective collaboration with peers, cross-functional teams and team leaders to achieve end-to-end product and process quality.
Ability to apply knowledge and experience to recommend custom solutions to new business problems. Decisions made can have an enterprise-wide impact.

Preferred Skills and Expertise

Experience with SSL certificate management in an enterprise environment.
Experience with network automation using Infrastructure as Code tools (CDK, CloudFormation, Terraform).
Experience automating tasks with PowerShell, BASH, or Python.
Experience supporting highly available applications (APIs and Microservices).
Familiarity with and interest in DevOps and SRE principles and practices.
Previous participation in technology transformation activities.
Palo Alto PCNSA certification.
AWS Certification (AWS Networking, SysOps or Solutions Architect).

How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.

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