Systems Engineer 2

Remote

Full Time

Mid Level

Position: Systems Engineer 2
Department: Hosting Services (Platform)
Reports to: Director of Hosting Technology
Type: Full-time / Work-from-home
Compensation: $95,000 - $115,000
Open through: October 4, 2024

About Tessitura
Tessitura is a nonprofit tech company dedicated to helping arts and cultural organizations thrive.

CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.

The Tessitura community includes over 800 cultural institutions in ten countries. Our international team develops technical solutions, provides 24/7 support, builds our community, and shares business expertise to increase revenue and cultivate lifelong engagement.

Job Summary
The Hosting Services (Platform) team maintains Tessitura Network's mission critical hosting environments for 600+ organizations world-wide. Under the direction of the Director of Hosting Technology, the Systems Engineer assists the Innovation group with technology transformation projects and day-to-day maintenance of services and infrastructure. The Systems Engineer will participate in engineering design and work to complete projects within budget and scheduling restraints. They will work closely with Hosting/Platform, Software Engineering, and Quality Assurance teams to build and deploy cloud infrastructure and application service, and will serve as an escalation resource for the Systems Administrators.

The ideal candidate will demonstrate extensive technical knowledge in network engineering along with experience administering firewalls, Amazon Web Services, Linux, and Windows Server environments. They will have experience working in a highly available 24/7/365 environment and supporting a highly available database-backed application, and will operate from an automation-first mindset.

Specific Responsibilities

Configure, implement and administer cloud infrastructure and related applications to provide a secure, responsive, and consistent computing environment.
Own assigned services and services level objectives, including the design and architecture, implementation, and ongoing operation of specifically named technologies.
Act as Service Lead for firewalls and certificate management.
Develop and execute lifecycle plans, training plans, monitoring plans, testing plans and capacity plans for assigned services.
Contribute to and maintain Infrastructure as Code repositories and other workload automations.
Analyse and troubleshoot network performance, usage, traffic flows, and access.
Create, update, and audit documentation as required.
Troubleshoot components of systems, relying on proven techniques for network traffic analysis and evaluation.
Engage and escalate to vendors for service restoration.
Monitor, manage, and resolve escalated issues.
Follow defined processes for incident and change management.
Participate in a rotating on-call schedule two nights per month and one weekend every other month.
Travel two to three times per year for meetups and conferences as needed.

Required Skills and Expertise

3+ years' experience with networking and enterprise infrastructure.
2+ years' experience installing, configuring, and supporting firewalls.
Experience with Amazon Web Services, including VPCs and subnets, Gateway Load Balancers, compute, and storage.
Working knowledge of Linux, Microsoft Windows Server, and other solutions as necessary to fulfill job responsibilities.
Experience with SSL certificate management.
Working knowledge of IT compliance, information security, and risk management.
Clear and concise oral and written communication to all levels of the organizations.
Management and delivery of tasks for multiple concurrent projects.
Working independently and as a team member in a high-performance, always-available environment.
Effective collaboration with peers, cross-functional teams, and team leaders to achieve end-to-end product and process quality.
Ability to apply knowledge and experience to recommend custom solutions to new business problems. Decisions made can have an enterprise-wide impact.

Preferred Skills and Expertise

Experience configuring, upgrading and managing Palo Alto firewalls.
Experience automating tasks with PowerShell, AWS Lambda, or similar.
Experience supporting highly available applications (APIs and Microservices).
Familiarity with and interest in DevOps and SRE principles and practices.
Previous participation in technology transformation activities.
AWS Certification (AWS Networking, SysOps or Solutions Architect).

How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.

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