Support Consultant (Parental Leave Cover)
Remote
Full Time
Mid Level
Position: Support Consultant (Parental Leave Cover)
Department: Asia Pacific / Operations
Reports to: Support Manager, Asia Pacific
Location: Based in AUS/NZ
Compensation: AUD 72,700 - 85,000
Open through: 8 December 2025
Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.
Job Summary:
Tessitura Network operates a "follow the sun" support desk that delivers support services around the globe 7 days a week 365 days a year.
The Support Consultant is responsible for supplying essential support services and other activities to Tessitura users both regionally and globally, to ensure satisfaction in the use of Tessitura Software, products, hosted network applications and tools. The Support Consultant meets the users on their teams, having a familiarity with their business and knowledge of the software's capabilities. This role maximises the potential of each organisation and individual in the community.
The Support Consultant will work from home, based in Australia or New Zealand, and may be required to travel throughout the region at times.
They will report to the Support Manager, Asia Pacific and provide essential support and consulting services to the growing list of Australian and New Zealand Tessitura Network Member Organisations and supporting global members as required, including but not limited to:
Specific Responsibilities:
How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation
The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
Department: Asia Pacific / Operations
Reports to: Support Manager, Asia Pacific
Location: Based in AUS/NZ
Compensation: AUD 72,700 - 85,000
Open through: 8 December 2025
Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.
Job Summary:
Tessitura Network operates a "follow the sun" support desk that delivers support services around the globe 7 days a week 365 days a year.
The Support Consultant is responsible for supplying essential support services and other activities to Tessitura users both regionally and globally, to ensure satisfaction in the use of Tessitura Software, products, hosted network applications and tools. The Support Consultant meets the users on their teams, having a familiarity with their business and knowledge of the software's capabilities. This role maximises the potential of each organisation and individual in the community.
The Support Consultant will work from home, based in Australia or New Zealand, and may be required to travel throughout the region at times.
They will report to the Support Manager, Asia Pacific and provide essential support and consulting services to the growing list of Australian and New Zealand Tessitura Network Member Organisations and supporting global members as required, including but not limited to:
Specific Responsibilities:
- Use the Tessitura Network helpdesk application to provide accurate and prompt troubleshooting assistance to users for the breadth of the Tessitura software to cover the areas of ticketing, fundraising, reporting, customer relationship management, online transactions and business intelligence tools.
- Log all reported issues in Team Support for tracking and reporting, ensuring the member organisation is kept informed of the progress of resolving the issue.
- Assisting users in troubleshooting Tessitura issues via incoming telephone calls.
- Resolve support issues directly for the client, consulting within the Company where needed for support issues and escalating support issues as required.
- Providing assistance to Tessitura members in installing and upgrading the Tessitura applications.
- Undertake consulting projects, new member onboarding, member training programs, and regular member check-in calls.
- Act as a subject matter expert in optimisations, upgrades and new feature adoption.
- Contribute to Tessitura technology enhancement through structured feedback on improvements and new functionality requirements.
- Advise the Company of any defect identification ensuring that appropriate follow up is completed.
- Support member community and conference activities including planning, content development and presentation.
- Actively participate as a member of the Asia Pacific Team and Operations Group to support the achievement of short and long-term company goals.
- Maintain and improve the Company's reputation as a leading service provider with a focus on Member needs by effectively meeting their needs and building productive sustainable partnerships.
- Establish good interpersonal relationships by helping people feel valued, appreciated, and including in discussions, enhancing others self-esteem, and acting with empathy.
- Demonstrate honesty, keep commitments and adhere to codes of conduct and ethical principles.
- Proactively engage and support company DEAI initiatives. Call out and confront inappropriate workplace behaviour to reinforce values and associated inclusive behaviours.
- Achieve a satisfactory level of technical and professional skill or knowledge in position-related areas and keep up with current developments and trends in areas of expertise. Assimilate and apply new job/task-related information in a timely manner.
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages both technical and non-technical audiences to help them understand and retain the message.
- Proactively take prompt action to achieve required goals.
- Set high standards of performance for self by assuming responsibility and accountability for successfully completing assignments or taks.
- Maintain personal effectiveness when experiencing major changes in work tasks or the work environment and adjust effectively to work within the new work structures, processes, requirements, or cultures, even when the whole picture is not known.
- As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably required commensurate with the general level of responsibility within the Company.
- Demonstrates strong interpersonal, communication, customer service, relationship-building skills and consistently applies a "customer first" approach to all interactions.
- Works calmly, effectively, and flexibly with a large number of clients/members, staff, and other professionals representing a wide diversity of personalities.
- Enjoys working in a dynamic, continually evolving environment and is able to adapt to change.
- Possesses project management skills and can manage their own time efficiently with demonstrated ability to meet deadlines and follow schedules.
- Has demonstrated experience working collaboratively with a range of stakeholders to deliver business-critical projects within the global arts and culture sector.
- Has experience writing queries, stored procedures, views and other database objects with Microsoft SQL Server.
- Desires continued learning, or enhances existing, technical and professional skills as directed to meet evolving role requirements.
- Enjoys working independently in a virtual environment, is self-sufficient with the ability to work on and prioritise a wide variety of complicated tasks and projects simultaneously.
- The Tessitura Network operates globally on 24 hours, 7 days a week basis and the successful candidate will be working, as standard hours, evenings, weekends and Public Holidays.
- Candidates must be currently eligible to work in Australis or New Zealand.
- This position is rostered over seven days per week.
How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation
The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
Apply for this position
Required*