Product Manager II
Remote
Full Time
Mid Level
Position: Product Manager II
Department: Product Development / Innovation
Reports to: Principal Product Manager
Location: Full-time / Remote
Compensation: $80,000 - $100,000
Open through: November 17, 2025
Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.
Job Summary:
The Product Manager II gathers requirements, defines acceptance criteria, and sets goals for product features across the Tessitura platform. They collaborate both within and outside of the Innovation group to ensure product quality, enable and measure feature adoption, and capture user feedback.
Product Manager IIs have successfully led the development of product features across major software platforms, with support from senior members of the product team. They have been responsible for product features that have had significant user impact as well as provided high value to the company.
Domain Focus:
This Product Manager II role focuses on Tessitura's Analytics and Reporting capabilities, including List building, Segmentations, Output Sets, SSRS Reports integration, and Tessitura Analytics (built on Sisense). You'll be working with self-service analytics tools that enable our members to analyze their ticketing, fundraising, and constituent data to make informed business decisions.
Specific Responsibilities:
How to apply
Apply by submitting a cover letter and CV through tessitura.com. If you are having difficulty accessing or using the website to apply for a position, you can request help by sending an email to [email protected]
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation
The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
Department: Product Development / Innovation
Reports to: Principal Product Manager
Location: Full-time / Remote
Compensation: $80,000 - $100,000
Open through: November 17, 2025
Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.
Job Summary:
The Product Manager II gathers requirements, defines acceptance criteria, and sets goals for product features across the Tessitura platform. They collaborate both within and outside of the Innovation group to ensure product quality, enable and measure feature adoption, and capture user feedback.
Product Manager IIs have successfully led the development of product features across major software platforms, with support from senior members of the product team. They have been responsible for product features that have had significant user impact as well as provided high value to the company.
Domain Focus:
This Product Manager II role focuses on Tessitura's Analytics and Reporting capabilities, including List building, Segmentations, Output Sets, SSRS Reports integration, and Tessitura Analytics (built on Sisense). You'll be working with self-service analytics tools that enable our members to analyze their ticketing, fundraising, and constituent data to make informed business decisions.
Specific Responsibilities:
- Works with product, engineering and quality assurance teams to translate requirements and stakeholder needs into value-driven stories.
- Gathers and analyzes stakeholder needs and business requirements by means of interview, focus groups, market research, data and support escalation analysis, data model and other conceptual prototyping, lo-fi wireframes, and facilitated discussions with users.
- Depending on user story/need, ascertains the technical feasibility of features and/or researches alternate approaches and options as part of developing requirements.
- Update requirements based on conversations with stakeholders, keeping artifacts up to date during the development cycle.
- Collaborates with Support team to triage escalated issues, validating incoming defects, and determining whether additional product or engineering analysis is required.
- Acts as point of escalation for removing blockers for the development team.
- Attend product development team meetings and ceremonies.
- Communicate pertinent information to internal departments, external stakeholders and/or to the product development team.
- Provide content for communications including emails, logs, webinars, training sessions, forums, or product meetings.
- Review functionality with the Learning team as needed and review documentation packages before release.
- Author release notes.
- Monitor internal communication channels for product-related questions.
- Strong written communication skills with the ability to write clear, concise requirements that provide the necessary context, and having an appropriate balance between offering your hard-earned insights and not being overly prescriptive.
- Ability to reframe and communicate feature requirements at a high-level the value they bring to our members.
- Ability to read and interpret SQL coding to understand data retrieval, transform and transfer processes.
- Experience working directly with members and end-users, and to take any feedback about the product as information that may inform future decision making.
- Comfort with data analysis concepts for segmentation, filtering, grouping, and data modeling.
- To support the Innovation Group on key short and long-term strategic planning issues and make recommendations on important decisions.
- To integrate as a key member of the Development team, advancing the business of arts and culture.
- To role model, embed and reinforce the connection between the Company's values, people, and organizational performance, taking personal accountability for individual, departmental and organizational performance.
- To maintain and improve the Company's reputation as a leading service provider with a focus on Member needs, working as a leader, taking broad, strategic, cross Company view in any decisions.
- To improve business, financial and people performance to enhance the Company's ability to advance the business of arts and culture. Taking accountability for ensuring that all Company's policies and practices for people, IT and finance are acted upon in a consistent manner.
- To understand the risks and challenges that faces the Company as an international organization, taking account of Age, Disability, Gender, Language, Race, Religious Belief, and Sexual Orientation.
- To support and take personal responsibility for driving the Company's Corporate Plan, and associated strategies, and to have mutual respect, and appreciation for everyone's contribution to the Company, offering support and encouragement to others as required.
- As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably be required commensurate with the general level responsibility within the Company.
- To support and take personal responsibility for driving the Company's Corporate Plan, and associated strategies, and to have mutual respect, and appreciation for everyone's contribution to the Company, offering support and encouragement to others as required.
- As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably be required commensurate with the general level of responsibility within the Company.
How to apply
Apply by submitting a cover letter and CV through tessitura.com. If you are having difficulty accessing or using the website to apply for a position, you can request help by sending an email to [email protected]
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation
The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
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