Manager, Core Cloud Services
Remote
Full Time
Manager/Supervisor
Position: Manager, Core Cloud Services
Department: Innovation/Cloud Services
Reports to: Senior Director, Cloud Platform
Location: Work from home/full-time
Compensation: $110,000-$128,000 USD
Open through: March 2, 2026
Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.
Job Summary:
At Tessitura, the Innovation Group’s mission is to build Tessitura's product and technology innovation pipeline from identification of need, through ideation, product development, engineering, infrastructure, quality assurance, deployment, and feedback/iteration cycles, ensuring that we deliver continually innovated technology to our members, ecosystem partners, and team members. Within Innovation, the Cloud Services team is responsible for AWS infrastructure, application platforms, operations, and automation that enable our members to deliver exceptional experiences to millions of arts and culture patrons worldwide.
The Manager of Core Cloud Services leads a team of cloud engineers responsible for the foundational infrastructure services that underpin the entire Tessitura platform. This includes AWS infrastructure, compute and storage architecture, networking, backup and disaster recovery, and security compliance. The manager is a key member of the Cloud Services leadership team and contributes to both technical strategy and organizational direction.
This is a hands-on leadership role for someone who enjoys being close to the technology while developing their team and contributing strategic ideas. You'll be stepping into an exciting phase of infrastructure modernization as we refactor our platform to a more cloud-native form. Your team will lead technical delivery on these critical initiatives within our structured Project Management Office (PMO) environment.
The Manager of Core Cloud Services operates with high autonomy and high transparency, running the team day-to-day while keeping leadership informed. This role requires someone who can actively manage the work of their team around shifting priorities, work across department lines, and communicate effectively with stakeholders. Success in this role requires seeing your team not as individual contributors with fixed capabilities, but as a dynamic system where thoughtful work assignments, skill development, and collaboration create outcomes greater than the sum of individual efforts.
Specific Responsibilities:
Team Leadership & Development
Work Management & Delivery
Infrastructure & Technical Ownership
Cross-Functional Leadership & Collaboration
Required Skills and Experience:
Preferred Skills:
How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation
The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
Department: Innovation/Cloud Services
Reports to: Senior Director, Cloud Platform
Location: Work from home/full-time
Compensation: $110,000-$128,000 USD
Open through: March 2, 2026
Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.
Job Summary:
At Tessitura, the Innovation Group’s mission is to build Tessitura's product and technology innovation pipeline from identification of need, through ideation, product development, engineering, infrastructure, quality assurance, deployment, and feedback/iteration cycles, ensuring that we deliver continually innovated technology to our members, ecosystem partners, and team members. Within Innovation, the Cloud Services team is responsible for AWS infrastructure, application platforms, operations, and automation that enable our members to deliver exceptional experiences to millions of arts and culture patrons worldwide.
The Manager of Core Cloud Services leads a team of cloud engineers responsible for the foundational infrastructure services that underpin the entire Tessitura platform. This includes AWS infrastructure, compute and storage architecture, networking, backup and disaster recovery, and security compliance. The manager is a key member of the Cloud Services leadership team and contributes to both technical strategy and organizational direction.
This is a hands-on leadership role for someone who enjoys being close to the technology while developing their team and contributing strategic ideas. You'll be stepping into an exciting phase of infrastructure modernization as we refactor our platform to a more cloud-native form. Your team will lead technical delivery on these critical initiatives within our structured Project Management Office (PMO) environment.
The Manager of Core Cloud Services operates with high autonomy and high transparency, running the team day-to-day while keeping leadership informed. This role requires someone who can actively manage the work of their team around shifting priorities, work across department lines, and communicate effectively with stakeholders. Success in this role requires seeing your team not as individual contributors with fixed capabilities, but as a dynamic system where thoughtful work assignments, skill development, and collaboration create outcomes greater than the sum of individual efforts.
Specific Responsibilities:
Team Leadership & Development
- Leads and develops a team of cloud engineers, balancing workload distribution to ensure both timely delivery and individual growth opportunities.
- Identifies opportunities for engineers to collaborate across skill domains, creating force-multiplier effects through knowledge sharing and cross-training.
- Develops T-shaped engineers—building both depth and breadth—through strategic work assignments that serve both project needs and individual growth trajectories.
- Stays current with cloud infrastructure trends and emerging technologies, fostering a culture of curiosity and experimentation where team members are encouraged to explore new approaches, share learnings, and continuously expand their technical breadth.
Work Management & Delivery
- Owns team deliverables from planning through completion—including large-scale migration and modernization projects—proactively breaking down work, assigning resources strategically, and driving decisions to ensure commitments are met.
- Balances project demands with ongoing operational responsibilities, escalating strategic decisions and cost implications after completing appropriate groundwork and analysis.
- Maintains work visibility through regular, proactive communication, status updates, and documentation.
Infrastructure & Technical Ownership
- Oversees the design, deployment, and management of AWS infrastructure including compute, storage, networking, and security controls.
- Champions the use and adoption of Infrastructure as Code and leads the team in an automation-first mindset.
- Owns the development of monitoring plans, operational strategies, and infrastructure roadmaps aligned with business needs and platform evolution.
- Ensures robust backup, disaster recovery, and business continuity capabilities across the platform.
- Serves as the primary liaison with the InfoSec team, proactively engaging on architectural decisions to ensure infrastructure changes meet security and compliance requirements, and representing Cloud Services in security planning discussions.
Cross-Functional Leadership & Collaboration
- Participates as a peer leader on the Cloud Platform leadership team alongside managers of Cloud Applications, Cloud Operations, and Cloud Automation, contributing architectural ideas, technical solutions, and strategic direction on platform-wide initiatives.
- Works within the structured Strategic Delivery framework as a functional manager, engaging actively with PMs and BAs during planning and execution to provide technical input while owning the team's delivery commitments.
- Represents the Cloud Services team in cross-departmental meetings and strategic discussions.
- Engages and escalates to vendors for service restoration and strategic partnerships.
- Follows defined processes for incident and change management.
- Participates in a rotating incident commander on-call schedule approximately three weekdays per month plus five weekends per year.
- Travels two to three times per year for meetups and conferences as needed.
Required Skills and Experience:
- 2+ years of experience managing a technical team (experience managing small and mid-size teams preferred)
- Strong track record of proactive work breakdown, strategic resource allocation, and stakeholder communication
- Solid understanding of cloud platforms (AWS preferred; other cloud platforms or strong VMWare/virtualization background acceptable)
- Understanding of RDBMS concepts and database infrastructure management at a high level
- Strategic thinking skills with ability to contribute ideas and architectural solutions
- Demonstrated people skills in coaching, developing, and supporting others
- Self-motivated with ability to work independently in a high-autonomy, high-transparency environment, balancing hands-on technical work with team management responsibilities
- Direct, honest communication style that fosters trust and psychological safety
Preferred Skills:
- Experience with large-scale migration projects (cloud migrations, database upgrades, platform transitions)
- Familiarity with infrastructure modernization initiatives and platform evolution projects
- Hands-on cloud infrastructure experience (AWS preferred)
- Experience with multi-region cloud architecture
- Experience working within a PMO or structured project delivery environment
- Background in networking, security compliance, or backup/disaster recovery
- Understanding of infrastructure-as-code, automation, and DevOps practices and tools
- Experience managing work through Jira or similar project management tools
- Ability to work in AWS and execute tasks when needed alongside the team
- AWS certifications or other relevant cloud infrastructure certifications
How to apply
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Benefits and Compensation
The compensation reflects a U.S. salary range based on current market data. The candidate's skills, experience, and other relevant factors will determine the final compensation.
Tessitura Network offers a comprehensive and robust benefits package designed to support our employees' well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.
Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.
Equal Opportunity
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual's qualifications, merit and performance.
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